How to Add Account Credit (Top Up)

Account credit (also called account balance or prepaid credit) lets you pre-load funds into your Data Mammoth account. Credit is automatically applied to future invoices, making payments seamless and reducing the chance of service interruptions due to failed card payments.

Benefits of Account Credit

• Automatic invoice payments — Credit is applied to invoices automatically, so services renew without manual intervention.
• Faster checkout — Use your balance to pay for new services instantly.
• Budget control — Load a specific amount and track spending against your balance.
• Payment flexibility — Add credit using any accepted payment method, then use the balance for all services.
• Backup payment — If your primary payment method fails, account credit covers the difference.

How to Add Credit

Log in to your Data Mammoth dashboard.

Navigate to Billing > Add Credit or Top Up (may also be labeled Add Funds).

Enter the amount you want to add. Minimum and maximum amounts may apply.

Select your payment method:

- Credit or debit card - PayPal - Other accepted methods

Click Add Credit or Pay.

The funds are added to your account balance immediately upon successful payment.

You will receive a confirmation email and the credit appears in your account balance.

Checking Your Account Balance

Your current account balance is displayed in several locations:

• Dashboard homepage — Often shown in the billing summary widget.
• Billing section — Navigate to Billing to see your current balance.
• Invoice payment page — The available credit is shown when paying an invoice.

How Credit Is Applied

Account credit is applied automatically according to these rules:

When a new invoice is generated, the system checks your account balance.

If sufficient credit is available, it is applied to the invoice automatically.

If credit covers the full amount, the invoice is marked as paid.

If credit is insufficient, the remaining balance is charged to your default payment method.

If no payment method is available and credit does not cover the full amount, the invoice remains unpaid.

Example

• Account balance: $50.00
• New invoice: $30.00
• After automatic application: Account balance becomes $20.00, invoice is paid.

Adding Credit for Team Accounts

If your organization uses multiple Data Mammoth services, consider loading credit at the beginning of each month to cover all expected renewals. This approach:

• Simplifies expense tracking.
• Reduces the number of individual payment transactions.
• Ensures all services renew smoothly.

Refunds to Account Credit

In some cases, refunds are issued as account credit rather than returned to your original payment method. This includes:

• Prorated credits from mid-cycle cancellations.
• Service credits issued by support.
• Overpayments.

Account credit does not expire and can be used for any Data Mammoth service.

Promotional Credit

Promotional credits may be added to your account through:

• Sign-up bonuses
• Referral rewards (see Affiliate Program Overview)
• Compensation for service issues
• Special promotions

Promotional credits may have different terms, such as expiration dates or restrictions on eligible services. Check the terms associated with any promotional credit.

Withdrawing Credit

Account credit is typically non-withdrawable — it is intended for use on Data Mammoth services. If you have a significant unused balance and are closing your account, contact support to discuss your options.

Tips for Managing Your Balance

Set up auto-top-up — If available, configure automatic credit reloading when your balance drops below a threshold.

Estimate monthly costs — Add enough credit to cover at least one month of all active services.

Monitor your balance — Check regularly to ensure you have enough credit for upcoming renewals.

Use credit for annual prepayment — Load credit equal to an annual billing cycle to lock in pricing and simplify payments.

What to Do Next

• How to Pay an Invoice — Use your credit to pay outstanding invoices.
• Understanding Auto-Renewal & Subscriptions — Ensure credit covers automatic renewals.
• Understanding Your Billing Cycle — Plan credit additions around your billing dates.
• Adding and Managing Payment Methods — Set up backup payment methods.