How to Pay an Invoice

Timely invoice payment ensures your Data Mammoth services remain active and uninterrupted. This guide explains how to find unpaid invoices, make payments, and set up automatic payments so you never miss a due date.

Finding Unpaid Invoices

Log in to your Data Mammoth dashboard.

Click Billing in the left navigation menu.

Select Invoices.

Use the Status filter to show only Unpaid or Overdue invoices.

Unpaid invoices are also highlighted on your dashboard homepage if there are any requiring attention.

Paying an Invoice Manually

From the invoice list, click on the unpaid invoice to open its detail page.

Review the line items, amounts, and total due.

Click the Pay Now button.

Select your payment method:

- Saved payment method — Use a credit card or PayPal account already on file. - New payment method — Enter new payment details for this transaction. - Account credit — Apply any available account balance toward the invoice.

Confirm the payment.

You will receive an email confirmation once the payment is processed. The invoice status changes to Paid immediately.

Payment Methods

Data Mammoth accepts multiple payment methods. For a complete list, see Adding and Managing Payment Methods and Accepted Payment Methods.

Common options include:

• Credit/Debit cards — Visa, Mastercard, American Express
• PayPal — Pay with your PayPal balance or linked bank account
• Account credit — Pre-loaded balance on your Data Mammoth account

Setting Up Automatic Payments

Automatic payments prevent service interruptions by charging your default payment method when invoices are generated:

Go to Billing > Payment Methods.

Ensure you have a valid payment method saved.

Set it as your default payment method.

Enable Auto-Pay if prompted.

With auto-pay enabled, invoices are charged automatically on or near the due date. You will receive an email notification for each payment processed.

See Understanding Auto-Renewal & Subscriptions for more details.

Paying with Account Credit

If you have account credit (from a top-up, promotional credit, or refund), it can be applied to invoices:

Open the unpaid invoice.

Click Pay Now.

Select Account Credit as the payment method.

If your credit covers the full amount, the invoice is paid instantly.

If credit is insufficient, you can pay the remaining balance with another method.

To add credit to your account, see How to Add Account Credit (Top Up).

Applying a Promo Code

If you have a promo code or discount coupon, apply it before paying:

Look for a Promo Code or Coupon field on the invoice or checkout page.

Enter the code and click Apply.

The discount will be reflected in the updated total.

See How to Apply Promo Codes & Discounts for more details.

What Happens If You Do Not Pay

Unpaid invoices follow this escalation process:

Invoice generated — Payment is due by the date shown on the invoice.

Payment reminder — An email reminder is sent as the due date approaches.

Overdue — If payment is not received by the due date, the invoice is marked as overdue. Additional reminder emails are sent.

Service suspension — After a grace period, services linked to the unpaid invoice may be suspended. Suspended services are still recoverable.

Service termination — If the invoice remains unpaid for an extended period, services may be permanently terminated and data deleted.

Act quickly if you receive an overdue notice. Pay the invoice or contact support to discuss payment options.

Troubleshooting Payment Issues

Payment Declined

• Verify your card details are correct and the card has not expired.
• Ensure there are sufficient funds or credit available.
• Contact your bank — some banks block international or online transactions by default.
• Try a different payment method.

Invoice Amount Seems Wrong

• Review the line items for unexpected charges or missing discounts.
• Check for prorated charges from mid-cycle upgrades or add-ons.
• Contact billing support with the invoice number for clarification.

Cannot Find the Pay Button

• Ensure the invoice status is Unpaid — paid and cancelled invoices do not have a payment option.
• Try refreshing the page or using a different browser.
• If the issue persists, contact support.

For more payment troubleshooting, see Billing Troubleshooting — Failed Payments, Disputes.

What to Do Next

• Understanding Auto-Renewal & Subscriptions — Set up automatic payments.
• Adding and Managing Payment Methods — Update your saved payment methods.
• How to View and Download Invoices — Access past invoices.
• Understanding Your Billing Cycle — Know when invoices are generated.