Refund Policy & How to Request a Refund

Data Mammoth strives to provide reliable hosting services that meet your needs. If a service does not meet your expectations, we offer a clear refund policy. This guide explains eligibility criteria, the refund process, and what to expect after submitting a request.

Refund Policy Overview

Data Mammoth offers refunds under specific circumstances, detailed below. Our policy is designed to be fair to both customers and our business while ensuring you are never stuck paying for a service that does not work as advertised.

General Guidelines

• Money-back guarantee — New customers may be eligible for a money-back guarantee within a specified period (e.g., 14 days) from the initial service activation date.
• Service issues — If a service consistently fails to perform as described and our team cannot resolve the issue, a partial or full refund may be offered.
• Billing errors — Duplicate charges, incorrect amounts, or unauthorized transactions are always eligible for correction or refund.
• Prorated credits — Mid-cycle cancellations may result in a prorated account credit rather than a monetary refund.

What Is Not Eligible for Refund

• Used services beyond the guarantee period — Once the money-back guarantee period has passed, used service periods are generally non-refundable.
• Domain registrations — Domain names cannot be refunded once registered.
• Setup fees — One-time setup fees are non-refundable after provisioning.
• Third-party licenses — Licensing costs for third-party software are non-refundable.
• Violations — Services terminated due to Terms of Service violations are not eligible for refund.

How to Request a Refund

Step 1 — Check Eligibility

Before submitting a request, review:

• The date you activated the service (is it within the guarantee period?).
• Whether the issue can be resolved by our support team.
• If the charge was a billing error.

Step 2 — Submit a Support Ticket

Log in to your Data Mammoth dashboard.

Navigate to Support > Submit a Ticket.

Select the Billing department.

In the subject, write "Refund Request" followed by the service or invoice number.

In the message, include:

- The invoice number(s) in question. - The service affected. - The reason for your refund request. - Any relevant details or screenshots.

Submit the ticket.

See How to Submit a Support Ticket for detailed ticket submission instructions.

Step 3 — Wait for Review

Our billing team reviews refund requests within 1 to 3 business days. You may receive follow-up questions if additional information is needed.

Step 4 — Receive the Refund

If approved, the refund is processed as follows:

You will receive an email confirmation when the refund is processed.

Prorated Credits

If you cancel a service mid-cycle and are eligible for a prorated credit:

• The credit is calculated based on the number of unused days remaining in the current billing period.
• The credit is applied to your account balance automatically.
• You can use the credit toward any future Data Mammoth service.

Disputing a Charge

If you believe a charge is incorrect or unauthorized:

Check your invoices first — Review your invoice history to understand what the charge covers.

Contact us before disputing with your bank — We can often resolve billing issues faster than a bank dispute process. Bank chargebacks can result in service suspension.

Submit a billing ticket — Follow the refund request process above, specifying that you are disputing a charge.

Chargebacks

If you initiate a chargeback (dispute) with your bank or credit card company without contacting us first:

• Your account may be suspended pending resolution.
• We will provide documentation to the payment provider.
• If the chargeback is reversed in our favor, your account will be reactivated.

We strongly encourage contacting our billing team before initiating a chargeback, as we can usually resolve the issue more quickly.

Tips for a Smooth Refund Process

Act promptly — Submit refund requests as soon as possible, ideally within the guarantee period.

Be specific — Include invoice numbers and clear descriptions of the issue.

Try support first — If the issue is technical, our support team may be able to fix it without needing a refund.

Keep records — Save confirmation emails and ticket numbers for reference.

What to Do Next

• How to Submit a Support Ticket — Open a ticket for your refund request.
• How to View and Download Invoices — Find invoice numbers for your request.
• Billing Troubleshooting — Failed Payments, Disputes — Resolve billing issues.
• How to Cancel a Subscription — Cancel a service if it is not meeting your needs.