How to Request a Managed Service

Adding managed services to your Data Mammoth VPS gives you access to professional server administration, proactive monitoring, and expert support. This guide walks you through the process of requesting and activating managed services for your server.

How to Enable Managed Services

For an Existing Server

Log in to your Data Mammoth dashboard.

Navigate to Servers and click on the server you want to manage.

Go to the Add-ons tab.

Find Managed Services in the add-on list.

Click Enable or Add.

Review the pricing and terms.

Click Confirm.

Alternatively, submit a support ticket requesting managed services:

Go to Support > Submit a Ticket.

Select the Sales or Technical Support department.

Subject: "Enable Managed Services for [Server Name/IP]".

Include your server details and any specific requirements.

Submit the ticket.

For a New Server

When ordering a new server:

During the configuration step, look for the Managed Services add-on option.

Check the box to include managed services.

Continue with the order as normal.

Your new server will be provisioned with managed services already activated.

Onboarding Process

After managed services are activated, our team begins the onboarding process:

Step 1 — Initial Assessment

Our engineers log in to your server and perform a comprehensive assessment:

• Operating system version and configuration.
• Installed software and services.
• Current security posture.
• Resource utilization and performance.
• Backup configuration (or lack thereof).
• Network and firewall configuration.

Step 2 — Baseline Configuration

Based on the assessment, we apply baseline optimizations and hardening:

• Update the operating system and all packages.
• Configure the firewall with appropriate rules.
• Harden SSH access.
• Install and configure monitoring agents.
• Set up Fail2ban or similar intrusion prevention.
• Configure automated backups if not already in place.
• Apply performance optimizations based on your workload.

Step 3 — Documentation

We document:

• Current server configuration.
• Installed services and their versions.
• Any issues found during assessment.
• Changes made during baseline configuration.
• Recommendations for future improvements.

Step 4 — Handoff

You receive a summary of the onboarding results, including:

• What was assessed and what was changed.
• Any recommendations for your review.
• How to request changes and support going forward.

The entire onboarding process typically takes 1 to 3 business days.

Providing Server Access

For our team to manage your server, we need appropriate access:

• SSH access — We will use SSH key authentication. Our team may add a management SSH key to your server.
• Dashboard access — We manage some aspects through the Data Mammoth dashboard.
• Root or sudo access — Required for system-level administration.

Your server's security is our priority. All access is logged and auditable.

Requesting Specific Services

Once managed services are active, request specific tasks through support tickets:

Examples of Requests

• "Please install and configure Nginx with PHP 8.2 on my server."
• "Can you set up automated daily database backups?"
• "Please review and optimize our MySQL configuration."
• "We need help troubleshooting a slow response time issue."
• "Please install an SSL certificate for example.com."

How to Submit a Request

Go to Support > Submit a Ticket.

Select Technical Support.

Choose your managed server from the service dropdown.

Describe what you need in detail.

Include any relevant specifications or preferences.

Submit the ticket.

Our team will respond according to the priority level. See Understanding Ticket Priority & SLA.

Cancelling Managed Services

If you decide managed services are no longer needed:

Navigate to your server's Add-ons tab.

Click Disable next to Managed Services.

Confirm the cancellation.

After cancellation:

• Our team stops active monitoring and management.
• Monitoring agents may remain installed (you can remove them).
• All configurations and optimizations remain in place.
• You become responsible for all server administration.

See How to Cancel a Subscription for general cancellation information.

What to Do Next

• What's Included in Managed Services? — See the full service scope.
• Managed vs Unmanaged VPS — Understand the differences.
• How We Handle Updates & Security Patches — Our update process.
• How to Submit a Support Ticket — Request specific services.