What's Included in Managed Services?

Data Mammoth managed services provide comprehensive server administration so you do not have to worry about the technical details of running your infrastructure. This guide details every aspect of what our managed services include.

Server Monitoring

Our team monitors your server around the clock to catch issues before they impact your services.

What We Monitor

How Monitoring Works

• Automated alerts — Our monitoring systems detect anomalies and alert our team immediately.
• Proactive response — Our engineers investigate and resolve issues, often before you notice them.
• Incident reports — After resolving an incident, we document what happened and what was done.

Operating System Updates

We keep your server's operating system and system packages up to date.

Update Process

Assessment — We review available updates and their impact.

Scheduling — Non-critical updates are applied during maintenance windows. Critical security patches are applied promptly.

Testing — Where possible, updates are tested before applying to production.

Application — Updates are installed with minimal downtime.

Verification — We verify that all services are running correctly after updates.

For more details, see How We Handle Updates & Security Patches.

Security Hardening

Our team applies security best practices to protect your server.

Initial Hardening

When you enable managed services, we perform an initial security review:

• SSH hardening (key-based authentication, disable root login).
• Firewall configuration (only necessary ports open).
• Fail2ban installation and configuration.
• Disable unnecessary services.
• Set proper file permissions.
• Configure automatic security updates.

Ongoing Security

• Regular security patch application.
• Firewall rule reviews and updates.
• Intrusion detection monitoring.
• SSL certificate management and renewal assistance.
• Security incident investigation and response.

Backup Management

We ensure your data is protected with properly configured backups.

What We Do

• Configure automated backups — Set up daily or weekly backups based on your needs.
• Monitor backup status — Verify backups are completing successfully.
• Test restores — Periodically test backup restoration to ensure data integrity.
• Alert on failures — Notify you and take corrective action if a backup fails.

You maintain control over backup frequency and retention policies. See Backup Strategy — Snapshots, Offsite, Automated.

Performance Optimization

We optimize your server for the best possible performance.

Web Server Optimization

• Tune worker processes and connection limits.
• Configure caching headers and compression.
• Optimize virtual host configurations.

Database Optimization

• Tune database memory allocation and query caching.
• Optimize slow queries identified in logs.
• Configure connection pooling where applicable.

System-Level Optimization

• Kernel parameter tuning for your workload.
• Swap configuration and management.
• Resource allocation optimization.

Configuration Changes

Need something installed, changed, or removed? Our team handles it:

• Software installation — Install and configure applications, services, and dependencies.
• Configuration modifications — Update web server, database, or application settings.
• DNS and networking — Assist with DNS configuration, reverse DNS, and networking changes.
• SSL certificates — Install, configure, and renew SSL/TLS certificates.
• Migration assistance — Help with data and service migrations.

Submit configuration requests through support tickets. See How to Submit a Support Ticket.

Incident Response

When something goes wrong, our team is ready to respond:

Detection — Automated monitoring detects the issue.

Alert — Our team is notified immediately.

Investigation — Engineers diagnose the root cause.

Resolution — The issue is resolved as quickly as possible.

Communication — We update you on what happened and what was done.

Prevention — We implement measures to prevent recurrence.

What Is NOT Included

For clarity, managed services typically do not cover:

• Application-level code — We do not debug or develop your application code (PHP, Python, Node.js, etc.).
• Content management — We do not manage your website content, images, or blog posts.
• Third-party software support — While we can install and configure software, vendor-specific support for proprietary applications is outside scope.
• Custom development — Building custom scripts, integrations, or applications is not included.

If you need these services, contact our team for a custom quote.

What to Do Next

• How to Request a Managed Service — Enable managed services.
• Managed vs Unmanaged VPS — Compare the options.
• How We Handle Updates & Security Patches — Update process details.
• Managed Services Overview — Program overview.