Managing Your Reseller Clients

Managing clients effectively is the foundation of a successful reseller business. Your Data Mammoth reseller dashboard provides comprehensive tools for onboarding new clients, managing their services, handling billing, and providing support — all under your own brand.

Accessing Client Management

Log in to your reseller dashboard.

Navigate to Clients or Client Management in the navigation menu.

You will see a list of all your clients with their account status and active services.

Onboarding a New Client

Method 1 — Client Self-Registration

Your clients can create accounts themselves through your branded client portal:

Share your portal URL (e.g., portal.yourcompany.com) with the client.

The client clicks Sign Up and fills in their details.

They receive a verification email with your branding.

Once verified, they can browse services and place orders.

Method 2 — Manual Client Creation

Create a client account on their behalf:

Navigate to Clients > Add Client.

Enter the client's details: name, email, company, phone.

Set an initial password or send a setup link.

Click Create Client.

The client receives a welcome email with login instructions.

Method 3 — API Provisioning

For automated onboarding, use the reseller API to create client accounts programmatically. See API Credentials for Resellers.

Managing Client Services

From the client's profile page, you can:

View Active Services

See all services associated with the client:

• Server name, IP, and plan details.
• Service status (active, suspended, pending).
• Billing information and next renewal date.

Provision New Services

Order services for your client:

Click Add Service or Order on the client's profile.

Select the service type (VPS, GPU server, etc.).

Choose the plan and configuration.

The service is provisioned at your wholesale price.

The client sees it in their portal at your retail price.

Manage Existing Services

• Upgrade/downgrade — Change the client's plan.
• Suspend — Temporarily disable a service (e.g., for non-payment).
• Unsuspend — Reactivate a suspended service.
• Cancel — Terminate a client's service.
• View details — Access the server dashboard for troubleshooting.

Client Billing

How Reseller Billing Works

The billing flow in a reseller setup:

You pay Data Mammoth at wholesale prices for services you provision.

Your clients pay you at the retail prices you set.

Your profit is the difference between retail and wholesale.

Managing Client Invoices

Your reseller dashboard generates branded invoices for your clients:

• Invoices are created automatically based on billing cycles.
• Your company name, logo, and payment details appear on invoices.
• Clients can pay through the methods you configure in your portal.

Handling Non-Payment

If a client does not pay:

Automatic reminders — Your portal sends overdue notices.

Manual suspension — Suspend the client's services after the grace period.

Communication — Reach out to the client to resolve the payment issue.

Cancellation — If payment is not received, cancel the service.

Client Support

As a reseller, you are the primary support contact for your clients:

Your Responsibilities

• First-level support (general questions, billing, basic troubleshooting).
• Client account management (password resets, service changes).
• Communication about planned maintenance or outages.

Escalation to Data Mammoth

For complex infrastructure issues that require backend access:

Submit a support ticket to Data Mammoth from your reseller account.

Reference the affected client and service.

Our team handles the infrastructure-level issue and updates you.

You communicate the resolution to your client.

Your client never interacts with Data Mammoth directly — the white-label experience is maintained.

Client Communication Best Practices

Set expectations early — Clearly define your support hours and response times.

Provide documentation — Create basic guides for common tasks your clients perform.

Proactive communication — Notify clients about maintenance, upgrades, and potential issues before they notice.

Professional tone — Maintain professional, helpful communication that reflects your brand.

Track interactions — Keep records of client communications for reference.

Monitoring Client Health

Regularly review your client base:

• Active vs. inactive — Identify clients who are not using their services.
• Billing health — Monitor for overdue invoices.
• Service usage — Check resource utilization to recommend upgrades or optimizations.
• Client satisfaction — Follow up periodically to ensure clients are happy.

What to Do Next

• Setting Up Reseller Pricing & Markups — Configure competitive pricing.
• Tracking Your Reseller Earnings — Monitor your revenue.
• Managing Your Team Members — Add team members for support.
• API Credentials for Resellers — Automate client management.